I'm interested
Hi! We're looking
for a Community Marketing Manager
Remote
Full-time
$100-120k CAD
Level AI
Level AI is a hyper-growth, series B, Silicon Valley-based startup backed by Battery Ventures. We are on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.

We've assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
About us
Size
Total raised
Location
11-50
$35M
California
I'm interested
✨ Job Description
We are seeking a dynamic and experienced Community Marketing Manager to join our team. As a Community Manager, you will be responsible for building and managing different communities of users, customers, and prospects. You will play a critical role in creating engagement and driving acquisition and adoption of our AI software for contact centers.

Responsibilities:
  • Build and engage communities of contact center and VoC leaders comprised of users, customers and prospects
  • Define those communities. Develop roadmap, success metrics and execute on each of these communitie's strategies.
  • Design and lead marketing activities and initiatives that bring value to each community at hand and drive community growth and engagement.
  • Spearhead series of virtual events: set themes, recruit guest speakers to engage the community, share best practices and drive adoption (users) or curiosity (prospects) of our product
  • Plan and execute on in-person events that generate education and demand for our product.
  • Plan, create, source compelling and quality content for the community.
  • Identify and recruit customer champions and build a customer advocacy program.
  • Moderate, listen and engage regularly with the community members, providing them with any support and resources they need
  • Build and engage the community on social media, slack channels and other relevant media
  • Measure and analyze the effectiveness of community initiatives and adjust strategies as needed

Qualifications:
  • Bachelor's degree in marketing, communications, or a related field
  • 3+ years of experience in community management, social media, or related roles
  • Track record of building communities
  • Strong communication skills, including excellent writing and editing skills
  • Experience creating and executing community engagement strategies
  • Ability to work independently and manage multiple projects simultaneously
  • Strong analytical skills and ability to measure the effectiveness of community initiatives
  • Experience in the SaaS industry, specifically in the contact center space, is a plus
  • If you are passionate about building and nurturing communities, have experience in the SaaS industry, and want to work with a dynamic and innovative team, we encourage you to apply for this exciting opportunity.
I'm interested
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