Hi! We're looking for a Community Marketing Manager
Level AI is a hyper-growth, series B, Silicon Valley-based startup backed by Battery Ventures. We are on a mission to redefine the customer service industry by putting the latest AI/ML advances in the hands of customer care agents so they can solve any customer issues at record speed, creating both happier customers and agents.
We've assembled a seasoned team with leaders from organizations such as Amazon Alexa, Facebook, Google, Figma, Freshworks, and Medallia, among others.
We are seeking a dynamic and experienced Community Marketing Manager to join our team. As a Community Manager, you will be responsible for building and managing different communities of users, customers, and prospects. You will play a critical role in creating engagement and driving acquisition and adoption of our AI software for contact centers.
Build and engage communities of contact center and VoC leaders comprised of users, customers and prospects
Define those communities. Develop roadmap, success metrics and execute on each of these communitie's strategies.
Design and lead marketing activities and initiatives that bring value to each community at hand and drive community growth and engagement.
Spearhead series of virtual events: set themes, recruit guest speakers to engage the community, share best practices and drive adoption (users) or curiosity (prospects) of our product
Plan and execute on in-person events that generate education and demand for our product.
Plan, create, source compelling and quality content for the community.
Identify and recruit customer champions and build a customer advocacy program.
Moderate, listen and engage regularly with the community members, providing them with any support and resources they need
Build and engage the community on social media, slack channels and other relevant media
Measure and analyze the effectiveness of community initiatives and adjust strategies as needed
Bachelor's degree in marketing, communications, or a related field
3+ years of experience in community management, social media, or related roles
Track record of building communities
Strong communication skills, including excellent writing and editing skills
Experience creating and executing community engagement strategies
Ability to work independently and manage multiple projects simultaneously
Strong analytical skills and ability to measure the effectiveness of community initiatives
Experience in the SaaS industry, specifically in the contact center space, is a plus
If you are passionate about building and nurturing communities, have experience in the SaaS industry, and want to work with a dynamic and innovative team, we encourage you to apply for this exciting opportunity.