Hi! We're looking
for a Head of Payments
Punto Pago
Punto Pago's, a leader in Panama's financial sector, boasts nearly 1 million monthly active users across its online super app and network of 1,300 offline kiosks. Punto Pago offers a unique blend of services, including payments, Buy Now Pay Later (BNPL), and a comprehensive marketplace, all within a single, user-friendly application.

Payments is a core Punto Pago business with a 10+ years history of success.
About us
✨ Job Description
We are hiring for a Head of Payments who will strengthen our leadership role in Panama.
Head of Payments position combines strategic visioning, team leadership, product innovation, and market expansion, offering a broad scope for professional growth and impact.
Key strategic bets are:
  1. Switching to online (i.e., converting kiosks' users into high-frequency app users)
  2. Developing B2B products (such as launching our own acquiring service).
  1. Strategic Leadership:
    Craft and champion the Payments division's strategic direction, integrating market insights, segmentation, and financial projections (incl. defending strategy on the BoD)
  2. Operational efficiency:
    • Fine-tuning of existing contracts with the partners (bill payments and utility) in order to improve profitability
    • Maintaining relationships and achieving better terms with payment service providers
    • Orchestrating migration of audience from physical (kiosks) to digital (app) with the aim to grow usage and maximize monetization of the existing user base
  3. Lead the roll-out and growth of new products, including:
    • Developing and launching an own proprietary acquiring service (B2B segment)
    • Fine-tuning and aggressively scaling P2P transfers and remittance (cross-border) services
    • Developing and launching QR payments as a product
    • Setting up sufficient infrastructure for new products, including opening bank accounts (both in Panama and abroad), monitoring regulatory and statutory compliance requirements
  4. Performance Management:
    Oversee the division's financial health and strategic milestones, maintaining accountability for results and P&L management.
  5. Team Development:
    Recruit, mentor, and lead a high-caliber team, fostering a culture of innovation, excellence, and agility.
  6. Cross-functional collaboration:
    Engage with other divisions within Punto Pago to leverage synergies and enhance the company's overall market offering.
  1. Experience: Proven track record in Payments product development, preferably within Latin America, with a minimum of 3-5 years in leadership roles responsible for P&L and team completion.
  2. Skills: Strong analytical and strategic thinking, digital product acumen, team player with leadership behavior, and proficiency in English.
  3. Personal traits: proactive, results-driven and persistent, acting as an owner
  4. Experience in team hiring and development - ability to attract and develop A-players
Outcomes for 2024:
The performance for the year ending 2024 will be evaluated based on four key performance indicators:

  • MAU payments
  • Total payment volume (TPV)
  • Net revenue and net income
  • 30-day user retention
We offer:
  1. Key role in building the best tech and client-centric company in Central America
  2. Brilliant opportunity to rapidly grow personally with the company (including the plans for international expansion)
  3. Great culture - office, like-minded colleagues, fast speed, and light processes
  4. Competitive wage and participation in the long-term incentive program
  5. Support in relocation, if required
✋ Meet the team
Interested in this job?
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